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Thursday, May 15, 2008

Vonage or Not to Vonage

I have been using Vonage for 3 or 4 years now. I'm really sick of it. I can't fax out, the lister often gets a strange echo during conference calls. I have made multiple calls to customer support. The people are friendly enough and tries really hard, but can't seem to get the problem solved.

However, there are some really cool features with VOIP. Virtual Numbers, and SimulRing are two features that I don't want to give up. It's very useful for my business.

What should I do? Switch to another VOIP? Give up on VOIP? Any solutions to these problems?

2 comments:

Shripriya said...

Ricky - I've been contemplating the same thing. Have had Vonage for 5 years now, I think. I hate it most of the time - often it refuses to make international calls, in addition to the issues you mention.

I've heard that AT&T and Verizon VOIP are both good. Neither is as cheap as Vonage though.

Let me know what you decide :)

[Oh, and can you enable posting with a non-Google id, please?]

One Angry Guy said...

I am in the same boat as you, but I actually tried Verizon's VOIP. Their online interface was horrid...slow and very few of the features that make Vonage's work. I also hated having to dial an area code for all numbers, even local. Another issue is that I have two lines, and they can't be combined into one online account, meaning to check info on a second account, you have to sign out of one, and sign on to the other. It was a far inferior product, and cost more!